Shipping policy
Order processing times
Most orders are processed and dispatched within 5-7 working days.
Working days are Monday to Friday, excluding UK bank holidays. During busy periods, product launches, holidays, or when an item is made to order, dispatch may take slightly longer.
Delivery estimates begin once your order has been dispatched, not from the moment the order is placed.
If there is a significant delay with your order, I will contact you using the email address provided at checkout.
UK delivery
UK orders are sent using Royal Mail or Evri, depending on the size, weight, and shape of the parcel.
Smaller items may be sent with Royal Mail, while larger parcel-sized orders may be sent with Evri. The exact carrier is chosen based on the safest and most suitable method for the order.
UK Standard Delivery
UK Standard Delivery is sent using Royal Mail or Evri.
Estimated delivery time after dispatch: 3-5 working days.
UK Express Delivery
UK Express Delivery is sent using Royal Mail First Class.
Royal Mail First Class has a next-working-day delivery aim, but it is not a guaranteed next-day service and delivery aims may not apply to all postcodes.
If you require a guaranteed next-day service, please contact me before placing your order to check availability and cost.
USA delivery
USA orders are sent using a DDP service, which means duties, taxes, and import fees are paid by Update Create through the shipping provider rather than being charged to the customer on delivery.
This means the shipping price shown at checkout already includes the expected delivery, duty, tax, and customs-related charges for your order.
Transglobal describes Delivered Taxes Paid shipments as shipments where customs duties, taxes, and fees are charged to the account holder rather than the recipient.
Important note for USA customers
Although duties and taxes are paid in advance, parcels may still be delayed by customs checks, security inspections, courier delays, weather, strikes, busy seasonal periods, or other factors outside my control.
U.S. Customs and Border Protection states that international mail entering the United States may be sent to CBP for examination and assessment, so customs processing can still affect delivery time even when charges are already handled.
If your USA parcel appears delayed, please contact me and I will help check the tracking and shipping status.
Customs, duties, and import charges
For USA orders, duties and taxes are included in the shipping price at checkout.
For any other international destinations, customs duties, taxes, import charges, or handling fees may be charged by the destination country. These charges are outside my control and are the responsibility of the customer unless otherwise stated at checkout.
Tracking
Where tracking is available, tracking details will be sent by email once your order has been dispatched.
Please allow some time for tracking to update after dispatch, especially if the parcel has only just been dropped off or collected by the carrier.
Incorrect delivery addresses
Please make sure your delivery address is correct before placing your order.
If you notice an address mistake, contact me as soon as possible at updatecreate@outlook.com. I can only change the address if the order has not yet been dispatched.
If an order is returned due to an incorrect or incomplete address, I may need to charge the postage cost again before resending it.
Delayed or missing parcels
If your order has not arrived within the expected delivery window, please contact me at updatecreate@outlook.com with your order number.
I will check the tracking and, where needed, contact the carrier.
Please note that delivery estimates are not guarantees unless a guaranteed service has been specifically selected or agreed before purchase.
Damaged parcels
If your order arrives damaged, please contact me as soon as possible with:
- Your order number
- Photos of the packaging
- Photos of the damaged item
- A short description of the issue
This helps me investigate the issue with the carrier and arrange the best solution.
Multiple items in one order
Where possible, multiple items will be packed and shipped together.
In some cases, larger or awkwardly shaped orders may be split into more than one parcel.
Delivery time limits
Unless otherwise agreed with you, orders will be delivered within 30 days. UK government guidance for online and distance selling says goods must be delivered within 30 days unless a different timeframe has been agreed with the customer.
Contact
For any shipping questions, please contact: