Shipping & Delivery FAQ
How long does order processing take?
Most orders are processed and dispatched within 5–7 working days.
Working days are Monday to Friday, excluding UK bank holidays. During busy periods, product launches, holidays, or made-to-order items, dispatch times may be slightly longer.
Delivery times begin once your order has been dispatched, not from the time of purchase.
If there are any significant delays, we will contact you using the email provided at checkout.
How is UK delivery handled?
UK orders are shipped using Royal Mail or Evri, depending on the size, weight, and shape of the parcel.
Smaller items are typically sent via Royal Mail, while larger parcels may be shipped with Evri to ensure safe and suitable delivery.
What are UK delivery times?
- Standard UK Delivery: 3–5 working days after dispatch
- Express UK Delivery: Royal Mail First Class (aims for next-working-day delivery, but this is not guaranteed)
If you require a guaranteed next-day service, please contact us before placing your order to check availability.
How does USA shipping work?
USA orders are shipped using a Delivered Duties Paid (DDP) service.
This means duties, taxes, and import fees are handled and paid in advance by UpdateCreate through the shipping provider, so you will not be charged additional import fees on delivery.
However, delivery times may still be affected by customs checks, courier delays, weather, or peak seasonal periods.
If your parcel appears delayed, please contact us and we will help track it.
Are customs fees included?
- USA orders: Yes, duties and taxes are included in the shipping cost at checkout.
- Other international orders: Customs duties, taxes, and import fees may apply depending on your country. These are the responsibility of the customer unless stated otherwise.
Will I receive tracking information?
Yes. If tracking is available for your order, it will be emailed to you once your order has been dispatched.
Please allow some time for tracking updates to appear after dispatch.
What if my delivery address is incorrect?
Please ensure your delivery details are correct before placing your order.
If you notice a mistake, contact us immediately at updatecreate@outlook.com. We can only update the address if the order has not yet been dispatched.
If an order is returned due to an incorrect or incomplete address, additional postage charges may apply before resending.
What if my parcel is delayed or missing?
If your order has not arrived within the expected timeframe, please contact us with your order number at updatecreate@outlook.com.
We will check tracking and contact the carrier if necessary.
Delivery estimates are not guaranteed unless a specific guaranteed service has been agreed.
What if my order arrives damaged?
If your parcel arrives damaged, please contact us as soon as possible with:
- Your order number
- Photos of the packaging
- Photos of the item
- A brief description of the issue
This helps us investigate and resolve the issue quickly.
Will my order be shipped in multiple parcels?
Where possible, items will be shipped together. However, larger or irregular orders may be split into multiple parcels for safe delivery.
How long do I have to receive my order?
Unless otherwise agreed, orders will be delivered within 30 days. This aligns with UK distance selling regulations unless a different timeframe is agreed at purchase.
Who do I contact for shipping questions?
For any shipping enquiries, contact:
updatecreate@outlook.com